Shipping policy
Shipping Policy
Bontà Casa - Bontà Italia Ltd
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
During peak periods or promotions, processing times may be slightly longer.
You will receive a notification once your order has been dispatched.
Delivery Locations
We currently deliver to:
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Mainland UK
If you are interested in delivery outside of these areas, please contact us before placing an order.
Shipping Rates
Shipping costs are calculated at checkout and are based on:
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Order weight and size
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Delivery location
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Selected delivery service
Any applicable shipping charges will be clearly displayed before payment is completed.
Delivery Times
Estimated delivery times are as follows:
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Standard Delivery: 2–3 business days from dispatch
Delivery times are estimates only and may be affected by courier delays, weather conditions, or factors beyond our control.
Food Products & Handling
All food products are carefully packed to ensure they arrive in the best possible condition.
Once delivered, responsibility for correct storage and handling passes to the customer. Please follow any storage instructions provided on the product packaging.
Tracking Your Order
Where available, tracking information will be provided via email once your order has been dispatched.
Delays & Issues
If your order is delayed or appears to be missing:
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Please allow the full estimated delivery timeframe before contacting us
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Then email us with your order number so we can assist
Bontà Italia Ltd is not responsible for delays caused by third-party couriers.
Incorrect Address
Please ensure your delivery address is correct at checkout. We cannot be held responsible for:
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Orders delivered to an incorrect address provided by the customer
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Delays caused by address errors
Additional charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 48 hours of delivery, including clear photographs where possible.
These cases will be handled in line with our Returns Policy.
Contact Us
For any shipping-related questions, please contact:
📧 shop@bontaitalia.co.uk
📍 Bontà Italia Ltd