Refund policy
Returns & Refunds Policy
Bontà Casa - Bontà Italia Ltd
We take great care to ensure all our products arrive with you in perfect condition. If something isn’t quite right, we’re here to help.
Returns Eligibility
Due to the nature of our products, we can only accept returns under the following circumstances:
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The item is damaged, faulty, or incorrect
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The issue is reported to us within 48 hours of delivery
Unfortunately, we cannot accept returns for:
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Change of mind
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Products that have been opened, used, or consumed
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Perishable food items unless they arrive damaged or faulty
Reporting an Issue
If there is a problem with your order, please contact us within 48 hours of delivery at:
📧 shop@bontaitalia.co.uk
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
This helps us resolve your request as quickly as possible.
Refunds
Once your claim has been reviewed and approved:
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A refund will be issued to your original payment method, or
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A replacement will be arranged, where appropriate
Refunds are processed within 5–10 working days of approval.
Shipping Costs
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If the return is due to an error on our part (damaged, faulty, or incorrect item), we will cover any applicable return shipping costs.
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Shipping costs are non-refundable for all other cases.
Cancellations
Orders can only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions about this policy or your order, please contact us at:
📧 shop@bontaitalia.co.uk
📍 Bontà Casa - Bontà Italia Ltd